Whether it's special travel groups that were not specified at the time of placing an order, or sudden emergencies during the journey, behind Yao Chuxing's concierge travel services, there is always a group of people silently providing solutions for "unforeseeable" situations. Tang Xingjun, a butler from Shanghai, is one of them. He is like a 'travel planner', adept at incorporating every detail into the process and turning uncertainty into ease. This ability stems from his extreme sensitivity to details and his unwavering belief that 'the warmth of service is hidden in those seemingly insignificant moments'.

Keeping the warmth and coldness of the customer in mind, writing the temperature of the service in the details.

Tang Steward's adaptability stems from a rigorous and warm service plan system. He is like an experienced 'travel detective', adept at discerning and breaking down the real needs of different users: in the scorching summer, he will refrigerate mineral water and beverages in advance, bringing users the refreshing coolness of getting on the car; In the face of older passengers, he not only mastered professional support skills, but also knew how to deal with common chronic diseases such as hypertension and diabetes in advance; The commonly kept items such as motion sickness medicine and garbage bags in the car also originated from his careful observation of a child who was prone to motion sickness.

These seemingly trivial preparations are actually the process of transforming potential needs into service plans. Tang Steward said, "Although we have order information, it is often necessary to make on-site judgments on who the actual passengers are and what special circumstances there are." It is this approach of incorporating personalized demand prediction into the standard process that makes his service both efficient and humane. When passengers get on the bus, they not only feel cool drinks, but also the subtle concern - this invisible "safety net" adds a touch of peace of mind and composure to every trip.

Racing against time, the captain of the car team who strategizes in the Asian Winter Games

Late at night in Harbin, the cold wind is chilling. Tang Steward is inspecting the support vehicles that have just completed their tasks in the athlete village, while also sorting out the car arrangements for the next day. Suddenly, the phone lit up and an urgent message popped up from a team member: "Old Tang, I took the delegation to the championship celebration banquet tonight. They were too happy to drink too much and vomited in the car on the way back." Without saying a word, he braved the wind and snow and bumped his head with the team member, and they cleaned up together until dawn. We cannot delay the task of the next day. Every minute of the athletes is related to national honor, and we must ensure that every detail is foolproof, "he said.

This "detail control" trait has also become the core ability of Tang Steward in the complex scheduling work of the 9th Harbin Asian Winter Games. As a team leader in Yao Chuxing's service guarantee team, he led 22 drivers to weave a seamless travel network for 8 delegations in the extreme cold of minus 20 ℃. He established a closed-loop mechanism of "demand preprocessing flexible scheduling matching flexible standby management": reviewing the work of the day every night, sorting out the demand list for the next day, and confirming with the liaison person that each item is correct; Accurately match tasks based on the personality traits and service characteristics of team members; At the same time, coordinate to station empty vehicles near the athlete village and maintain a hot vehicle status at all times.